By Cathy Deering, Director of Client Operations
Hey, Advantage clients! I’m SO excited to share some truly helpful news with you…
…we’ve created a new online Help Desk to give you anytime access to your basic “How do I…?” Advantage digital profile questions.
While we love connecting with clients on the phone, we know agency life is hectic.
So, we built our new online Help Desk resource to give you fast access to basic Advantage profile how-to’s-any time that’s convenient for you (24/7, 365) and within reach of your keyboard (or mobile phone).
Help Desk to the (anytime!) rescue
The new online resource hub is organized by topics to help you make the most of your Advantage digital profile features and account admin tasks, such as…
Wondering if you are getting the most out of your Advantage profile? Head to Help Desk!
Need to add a team member to your Advantage profile? Head to Help Desk!
Need to info-share account basics with new agency admin or users? Head to Help Desk!
Need a refresher on setting your profile appetite? Head to Help Desk!
Basically, Help Desk topics are all about helping you with common profile how-to’s, in an easy-to-understand format.
We invite you to check it out!
To get to the good stuff, you’ll need to sign in to your Advantage account to access the Help Desk. Here’s how:
- Visit solutions.trustedchoice.com
- Click the ‘Sign In’ button (on the top menu bar) and follow the prompts
- On the Account home page, click online help link (in upper right navigation bar)
Keep in mind, we’ll be expanding the library as new Advantage features are rolled out, so do check back often.
And if you’re not seeing something in Help Desk that you need, we’d love to hear from you.
Reach us at firstname.lastname@example.org share your thoughts…or just say hi : )
As always, happy referral building!